Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Return Policy Overview
Returns and exchanges are available to customers in the United States and Canada only. Your return window depends on your Impact Points loyalty tier:
- Supporter (or non-members/first-time customers): 14 days from delivery
- Advocate: 45 days from delivery
- Champion: 60 days from delivery
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return or exchange, please contact us at [email protected].
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs
Please note that any original shipping charges are non-refundable.
If you are returning an item, you will be responsible for the return shipping costs.
However, for exchanges, we'll happily cover the shipping both ways to make it easy for you to find the perfect fit or style.
Refunds
Refunds to your original payment method are only issued for defective or damaged items.
For non-defective items, refund requests are evaluated on a case-by-case basis and, if approved, will be issued as store credit only—no refunds to original payment method will be provided for non-defective returns.
We will notify you once we've received and inspected your return and let you know the outcome. For approved defective item refunds, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at [email protected].
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost or Missing Packages
If your tracking shows your package as delivered but you haven't received it, please allow 2–3 business days for it to turn up, as carriers occasionally mark packages as delivered early. You'll also want to check with neighbors and any household members before reaching out.
If your package is confirmed lost in transit—meaning tracking shows no delivery scan and no movement for an extended period—please contact us at [email protected] and we'll work with you to make it right.
Please note: lost package claims are resolved by replacement or store credit only. Refunds to the original payment method are not available for lost packages under any circumstances. We reserve the right to verify shipping and tracking information before issuing a resolution.
Exceptions / Non-Returnable Items
Personalized items, sale items, gift cards, mystery boxes, or digital downloads cannot be returned or refunded. Please get in touch if you have questions or concerns about your specific item.
International Orders (Outside US & Canada)
We are unable to offer returns or exchanges for orders shipped outside the United States and Canada, except as required by law (see EU policy below).
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU consumer protection law. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
You can always contact us with any questions at [email protected].